Terms of Use

Agreement to Terms

By enrolling in VitalHub Lab wellness programs, accessing our website, or participating in any of our nature-based activities, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, please do not participate in our programs or use our services.

These terms constitute a legally binding agreement between you and VitalHub Lab regarding your use of our wellness programs, facilities, and services. We reserve the right to modify these terms at any time, with notice provided to current participants through email or other direct communication methods.

Your continued participation in our programs after any modifications to these terms indicates your acceptance of the updated terms. We encourage you to review these terms periodically to stay informed about any changes that may affect your participation in our wellness community.

Program Participation Guidelines

Participation in VitalHub Lab programs is voluntary and requires active engagement in activities designed to promote wellness through nature connection. Participants are expected to attend scheduled activities punctually, participate respectfully in group activities, and communicate openly about their comfort levels and any concerns during program activities.

We require that all participants provide accurate health information relevant to safe participation in outdoor activities and wellness programs. This includes disclosing any physical limitations, medical conditions, or medications that might affect your ability to participate safely in nature-based activities.

Participants are responsible for bringing appropriate clothing and personal items for outdoor activities, following safety guidelines provided by our wellness practitioners, and respecting the natural environments where activities take place by following Leave No Trace principles and environmental conservation practices.

Health and Safety Responsibilities

Your health and safety are paramount in all VitalHub Lab activities. Participants must consult with their healthcare providers before beginning any wellness program, especially if they have pre-existing health conditions, take medications that might affect participation in outdoor activities, or have concerns about physical activity levels.

During program activities, participants are responsible for listening to their bodies, communicating any discomfort or concerns immediately to program facilitators, staying within their personal comfort zones, and following all safety instructions provided by our certified wellness practitioners.

Participants acknowledge that outdoor activities carry inherent risks including but not limited to weather-related challenges, uneven terrain, allergens, and interaction with natural elements. By participating, you assume responsibility for these risks and agree to take reasonable precautions to ensure your own safety and that of other participants.

In case of medical emergencies, participants authorize VitalHub Lab staff to seek emergency medical treatment on their behalf and agree to provide emergency contact information and any relevant medical information necessary for emergency responders to provide appropriate care.

Payment and Cancellation Policies

Program fees are due at the time of registration unless alternative payment arrangements have been made in advance. We offer various payment options to accommodate different financial situations and are committed to making our programs accessible to those who can benefit from nature-based wellness.

Cancellation requests made at least 48 hours before a scheduled program session will receive a full refund or credit toward future programs. Cancellations made less than 48 hours in advance may be subject to a cancellation fee, though we understand that health concerns and emergencies sometimes require immediate schedule changes.

If VitalHub Lab needs to cancel or reschedule programs due to severe weather, safety concerns, or other circumstances beyond our control, participants will be offered a full refund, credit toward future programs, or the opportunity to attend a makeup session when conditions permit.

Intellectual Property and Content

All program materials, educational content, wellness resources, and proprietary methods developed by VitalHub Lab are protected by intellectual property rights and remain the exclusive property of VitalHub Lab. Participants may use these materials for their personal wellness journey but may not reproduce, distribute, or use them for commercial purposes without written permission.

Participants retain ownership of their personal stories, experiences, and insights shared during programs. However, by participating in our programs, you grant VitalHub Lab permission to use anonymized testimonials, feedback, and program outcomes for educational, marketing, and research purposes, always with respect for your privacy and confidentiality.

Any photographs or videos taken during program activities may be used by VitalHub Lab for promotional and educational purposes. Participants who prefer not to appear in promotional materials should inform staff at the beginning of their program participation so appropriate arrangements can be made.

Code of Conduct and Community Standards

VitalHub Lab is committed to creating a welcoming, inclusive, and supportive environment for all participants. We expect all community members to treat each other with respect, kindness, and understanding, regardless of age, background, experience level, or personal circumstances.

Discriminatory language, harassment, inappropriate behavior, or actions that make other participants feel unwelcome or unsafe are not tolerated. Participants who engage in such behavior will be asked to modify their conduct or may be removed from programs without refund if the behavior continues.

We encourage open communication, mutual support among participants, and respect for the diverse experiences and perspectives that each person brings to our wellness community. Conflicts or concerns should be addressed promptly with program facilitators so they can be resolved constructively.

Participants are expected to respect the natural environments where activities take place, follow environmental conservation principles, and model sustainable practices that align with our commitment to ecological wellness and stewardship of natural spaces.

Limitation of Liability

VitalHub Lab provides wellness programs designed to support general well-being and stress reduction through nature-based activities. These programs are educational and supportive in nature and are not intended as medical treatment, therapy, or substitute for professional healthcare advice.

Participants acknowledge that individual results may vary and that VitalHub Lab makes no guarantees about specific health outcomes, fitness improvements, or wellness achievements. The effectiveness of our programs depends on many factors including individual commitment, health status, and consistency of participation.

To the maximum extent permitted by law, VitalHub Lab, its staff, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from participation in our programs, including but not limited to personal injury, property damage, or emotional distress.

Participants understand that outdoor activities involve inherent risks and assume responsibility for their participation. This limitation of liability does not affect any rights that cannot be excluded or limited under applicable law, and VitalHub Lab maintains appropriate insurance coverage for its operations.

Privacy and Confidentiality

VitalHub Lab respects the privacy and confidentiality of all participants. Personal information shared during programs, including health information, personal stories, and wellness goals, is treated as confidential and is not disclosed to others without explicit consent, except as required for safety or legal purposes.

Participants are expected to respect the privacy and confidentiality of other community members by not sharing personal information learned during group activities outside of the program context and by maintaining appropriate boundaries in their interactions with fellow participants.

Our complete privacy practices are detailed in our Privacy Policy, which is incorporated into these Terms of Use by reference. We encourage all participants to review our Privacy Policy to understand how we collect, use, and protect personal information in our wellness programs.

Dispute Resolution

We are committed to resolving any disputes or concerns that may arise during your participation in VitalHub Lab programs through open communication and mediation. If you have concerns about any aspect of our programs, we encourage you to speak directly with program facilitators or contact our management team as soon as possible.

Most concerns can be addressed through direct communication and collaborative problem-solving. We believe in finding mutually beneficial solutions that honor both participant needs and program integrity while maintaining the positive, supportive environment that benefits all community members.

In the unlikely event that a dispute cannot be resolved through direct communication, any legal disputes arising from these terms or your participation in our programs will be governed by the laws of the jurisdiction where VitalHub Lab operates and will be resolved through appropriate legal channels.

Contact Information and Support

VitalHub Lab is committed to providing excellent support to all participants throughout their wellness journey. If you have questions about these Terms of Use, need clarification about program policies, or have suggestions for improving our services, please do not hesitate to contact us.

Our support team is available to assist with registration questions, program modifications, scheduling concerns, and any other needs that arise during your participation in our wellness programs. We value open communication and are here to ensure your experience with VitalHub Lab is positive and enriching.